So much that I voiced out abt the productivity of staffs, I didn't get a satisfactory answer. On contrary, we were ask to have teamwork, to help the slower ones who needs help. Ya you help them by repeating myself for a year the same procedures & at the same time doing 3x more work? I wonder where is the teamwork coming from when there's such a huge difference of productivity level. A regular-cum-difficult customer coming to the mass queue asking me to open counter upstairs so that the queue doesn't get caught. Exactly, but they skipped my chance & send someone else up asking me to manage the queue. You work more, & you're ask to work even more. I've customers asking why am I not seated at counter 1 bcos the fastest tellers frm other banks sits for private banking too. I've customers to ask me to slow down my pace for my manicured nails. I've customers today telling me they've seen me work for 2 yrs seeing how fast I've work. BUT ALL OF THESE ARE NOT SEEN BY THE FRANCHISE HEAD? & even when I voice out in front of BSM, DSM, BD, HR & even FH? Ya teamwork? Okay.
Time will show.
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